Return Policy for QuietValletsGroup Corp.
1. Introduction
At QuietValletsGroup Corp., we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return eligible items within a specified period for a refund, exchange, or store credit, subject to the terms outlined below.
2. Eligibility
To be eligible for a return, the following conditions must be met:
• The item must be in its original condition, unused, and in its original packaging.
• The return request must be initiated within 14 days days from the date of delivery.
• Certain items, such as personalized or customized products, perishable goods, and clearance items, may not be eligible for return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
1 Contact our customer service team at [contact email or phone number] to request a Return Merchandise Authorization (RMA) number.
2 Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
3 Clearly mark the RMA number on the outside of the package.
4 Ship the item back to us using a trackable shipping method at your expense.
4. Refund Process
Once we receive your returned item and verify its eligibility, we will process your refund according to your preference:
• Refund: If you choose a refund, we will credit the original payment method used for the purchase, minus any applicable restocking fees or shipping charges.
• Exchange: If you opt for an exchange, we will ship the replacement item once the returned item is received and inspected.
• Store Credit: You may also choose to receive store credit for future purchases instead of a refund or exchange.
5. Restocking Fees
A restocking fee may apply to certain returns, particularly for items that are opened, used, or returned beyond the specified return period. The restocking fee will be deducted from your refund amount.
6. Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method and insuring the package for its full value.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
8. Exceptions
The following items are not eligible for return:
• Personalized or customized products
• Perishable goods
• Clearance or final sale items
9. Changes to This Policy
We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about our return policy, please contact us at:
QuietValletsGroup Corp.
By making a purchase with QuietValletsGroup Corp., you acknowledge that you have read and understood our return policy and agree to its terms.